Service oriented architecture is related to the bifurcation of a business process into several sub components, called services, which are capable of interacting, and maintain secure collaboration with each other as well as when swapping data. It integrates the different business systems so that the end -user gets a more integrated view of the business. This collaboration relies extensively on online coordination with the web and corporate intranets that serve as the backbone.

A reason for the growing popularity of SOA and its rapidly increasing adoption by the industry lies in the fact that it acts as a simple solution to an organization's problem of integrating its complex and distributed IT resources. It enables easy management of these resources, which considerably reduces the cost and saves time by reusing the services already built. This allows businesses to be more responsive to the needs of the customers and suppliers, providing them satisfying solutions to their problems. Convenient, accurate, and integrated access to information also leads to quicker and smoother decision-making by the managers. It also improves the productivity of employees by enabling them to work on improved and integrated business processes and access systems and information.

Improved relations with customers and suppliers, enhanced productivity of employees and improved operations generate positive results for the enterprise. It also enables secure online collaboration amongst various divisions allowing them to harness talent across teams for a common objective.